Caring for your BASIC THREADS clothing is essential to maintaining their quality and longevity. Here are some general care instructions:

• For linen blends and cotton garments, we recommend machine washing in cold water on a gentle cycle. Use mild, non-abrasive detergents to preserve fabric integrity. Avoid using bleach or strong chemicals. Air drying is preferred to prevent shrinking and maintain the softness of the fabric.
• For silk and delicate fabrics, hand washing with cold water or using a professional dry cleaner is best to avoid damaging the fibers. When hand washing, use a gentle detergent designed for delicate fabrics.
• For cashmere, it’s important to either hand wash it with a cashmere-specific detergent or dry clean it to maintain its softness and luxurious feel. Lay flat to dry to avoid stretching. Always check the specific care instructions on each garment's label for the best results.

At BASIC THREADS, we offer a wide range of sizes to accommodate different body types. Our sizes typically range from XS to XL, but this may vary depending on the style of the garment. To help you find the perfect fit:

• Check the size chart provided on each product page for detailed measurements.
• Compare your body measurements (bust, waist, hips) with the chart to select the most suitable size.
• If you're unsure about your size, feel free to reach out to our customer service team for personalized assistance.

We also strive to provide relaxed and comfortable fits, so if you prefer a more oversized or tailored look, consider sizing up or down accordingly.

We want you to love your BASIC THREADS purchase! If you’re not completely satisfied, we offer a 7-day return policy from the date of delivery. Here are the details:

• Eligibility for Returns: Items must be unworn, unwashed, and in their original condition with all tags attached. The product must also be returned in its original packaging.
• Return Process: To initiate a return, contact our customer support team within 7 days of receiving your order. We’ll guide you through the process and provide you with a return shipping label if necessary.
• Refunds: Once we receive and inspect your returned item, we’ll process your refund within 7-10 working days. Refunds will be credited to the original method of payment.
• Exchanges: If you’d like to exchange an item for a different size or color, contact us, and we’ll assist in arranging an exchange if the product is still in stock.

Currently, we offer shipping within India only. All domestic orders are processed within2-3 days, and delivery typically takes5-7 working days. We are exploring the possibility of expanding our shipping options to include international destinations in the future, so stay tuned for updates.

Once your order has been processed and shipped, you will receive an email with a tracking number and instructions on how to track your package. You can use the provided tracking link to follow the status of your delivery. If you encounter any issues or have trouble tracking your order, feel free to contact our customer service team for further assistance.

We accept multiple secure payment methods to make your shopping experience as smooth as possible. These include:

• Credit/Debit Cards: We accept all major credit and debit cards, such as Visa, MasterCard, and American Express.
• Online Payment Gateways: We also offer secure payments through popular payment gateways like Paytm, Razorpay, and UPI options.
• Cash on Delivery (COD): In select areas, we offer COD for your convenience. Please note that COD may incur an additional service fee.

To stay updated on our latest collections, exclusive promotions, and sales, you can:

• Sign up for our newsletter: Enter your email on our website to receive updates directly to your inbox.
• Follow us on social media: Stay connected with us on Instagram and Facebook, where we regularly share new arrivals, style tips, and promotional offers.
• Visit our website: Regularly check our website's "New Arrivals" section for the latest additions to our collections.